Terms and Conditions

TERMS AND CONDITIONS

PURPOSE AND GENERAL PROVISIONS

These General Terms of Use, Sales Terms and Conditions, and Privacy Policy govern the use of the website naseiorganic.com (hereinafter, "the Website"), owned by LORENA NAIARA ORTIZ AVIÑON-CELIA MARIA ORTIZ AVIÑON SC, hereinafter LA EMPRESA.

Through its website naseiorganic.com , LA EMPRESA provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, people wishing to benefit from its services must have "Customer" status, following the steps communicated by LA EMPRESA via email. Customer status entails adherence to the Terms of Use in the version published at the time the Website is accessed.

In any case, there are pages on the Website accessible to individuals or legal entities who do not register or begin a product purchase (hereinafter, "Users"). In this regard, Users who access these parts of the Website agree to be bound by the terms and conditions set out in these General Terms and Conditions, insofar as they may apply to them.

LA EMPRESA wishes to inform its Customers and Users that it addresses exclusively an audience over 16 years of age. LA EMPRESA undertakes to deliver the product in perfect condition to the address specified by the Customer in the order form. To optimize delivery, we would appreciate it if the Customer would provide an address where the order can be delivered during regular business hours.

CONTACT: For any questions, inquiries, or suggestions, you may send us your comments by email to: shop@naseiorganic.com

PRODUCT INFORMATION

The information provided about each product, as well as the photographs or videos relating to them and the trade names, trademarks, or distinctive signs of any kind contained on the LA EMPRESA website, are displayed on naseiorganic.com for guidance.

PRICES

All product prices listed on the website include VAT and any other applicable taxes. However, these prices do not include the costs associated with shipping the products, which are detailed separately and must be accepted by the Customer.

DISCOUNT CODES

All discount codes, promotions, and gifts offered with a CODE on this website NO are compatible with each other.

AVAILABILITY

THE COMPANY informs the Customer that the number of available units is kept up to date with warehouse stock and availability from our suppliers. Under no circumstances will THE COMPANY intentionally offer more units for sale than it has available or than the supplier has reserved for it.

THE COMPANY will do everything possible to satisfy all its Customers' demand for the products. However, on occasion, and due to causes that are difficult for THE COMPANY to control, such as human error or incidents in computer systems, the quantity ultimately supplied by the supplier may differ from the order placed by THE COMPANY to fulfill Customers' orders.

If the product is unavailable after the order has been placed, the Customer will be informed by email of its total or partial cancellation. Partial cancellation of the order due to lack of availability does not entitle the Customer to cancel the entire order. If, as a result of this cancellation, the Customer wishes to return the product delivered, they must follow the provisions set out in the Returns section.

PAYMENT

The Customer agrees to pay by credit card, GOOGLE PAY, or PayPal when placing the order. The initial price shown on the Website for each of the products offered will be increased by the applicable shipping costs. In any case, these costs will be communicated to the Customer in advance before the purchase itself is formalized.

The receipt or proof of purchase corresponding to the purchase order will be available and viewable at naseiorganic.com  in the "My Account" section, "Orders".

SECURITY

THE COMPANY has the highest security measures commercially available in the industry.

ORDER FORMALIZATION

Once the order has been formalized, that is, once the Terms of Use have been accepted and the purchasing process has been confirmed, THE COMPANY will always send the CUSTOMER an email confirming the details of the purchase made.

ORDER CANCELLATION

THE COMPANY will accept order cancellations when requested before the order is shipped. To cancel, you must email shop@naseiorganic.com 

DELIVERY TIMES, DELIVERY LOCATION AND LOST SHIPMENTS

I. PRODUCT DELIVERY

THE COMPANY undertakes to deliver the product in perfect condition to the address specified by the Customer in the order form. To optimize delivery, we ask the Customer to provide an address where the order can be delivered during normal business hours.

THE COMPANY will not be responsible for delivery errors when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.

THE COMPANY informs the Customer that a single order may be divided into several deliveries.

II. DELIVERY TIME

We will ship orders through a courier company. THE COMPANY's usual delivery time generally ranges from 48 y 72 hours, from completion of the order.

These timeframes are average estimates. Therefore, they may vary due to logistical reasons or force majeure. In the event of delivery delays, THE COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered completed from the moment THE COMPANY's transport provider makes the product available to the Customer, as recorded through the monitoring system used by the transport company.

In the event of delivery delays attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section "11. Returns". Delivery delays will not include cases in which the order has been made available to the Customer by the transport company within the agreed timeframe but could not be delivered for a reason attributable to the Customer.

For Spain (mainland), the shipping cost will vary depending on the weight and delivery location. For orders over €50 (including VAT), shipping will be free only within mainland Spain.

Once the order leaves our warehouses, an email will be sent notifying you that your order has been accepted and is being shipped.

For security reasons, THE COMPANY will not ship any order to post office boxes or military bases, nor accept any order when it is not possible to identify the order's recipient and their address.

III. DELIVERY DETAILS, FAILED DELIVERIES AND LOSS

If the Customer is absent at the time of delivery, the carrier will leave a notice indicating how to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, a series of follow-up actions aimed at ensuring that delivery takes place.

If delivery has not been arranged within 7 business days after the order was sent out for delivery, the Customer must contact THE COMPANY. If the Customer does not do so, 10 business days after the order was sent out for delivery, it will be returned to our warehouses, and the Customer must cover the shipping and return-to-origin costs for the goods, as well as any associated handling fees.

If the reason why delivery could not be completed is that the package was lost, our carrier will launch an investigation. In such cases, our carriers' response times usually range from one to three weeks.

IV. DILIGENCE IN DELIVERY

The Customer must check that the package is in good condition in the presence of the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly detected in the packaging. If, subsequently, after inspecting the product, the Customer detects any issue such as an impact, breakage, signs that it has been opened, or any damage caused to it during shipping, or if any product is missing, the Customer undertakes to notify THE COMPANY by email as soon as possible, within 24 hours of delivery. After that time, issues of this kind will not be accepted.